Aesthetic Medical Partners Pty Ltd (ABN: 27 688 736 030) and Dr Brandon Kober Brown (ABN: 14 515 466 386) (“Aesthetic Medical Partners,” “AMP,” “CLEON by Dr Brandon” “Dr Brandon,” “we,”  “our,” or “us”) prioritise your privacy and the protection of your personal information. 

This Privacy Policy explains how we collect, store, use, and disclose your personal  information, and outlines your rights and choices under Australian law. 

This Policy applies to all services, content, and materials offered by us. We may update this  Policy from time to time, with the latest version always available on our website.

As an Australian healthcare provider, we comply with the Australian Privacy Principles  (APPs) as set out in the Privacy Act 1988 (Cth) (“the Act”). The APPs regulate how we collect,  use, disclose, and protect your personal information. 

The Act defines personal information as information or an opinion about an identified or  reasonably identifiable individual, whether true or not, and whether recorded in material  form or not. 

A copy of the Australian Privacy Principles is available  at: https://www.oaic.gov.au/privacy/australian-privacy-principles.

We collect information that allows us to provide safe, effective, and tailored medical and aesthetic care.

• Name, date of birth, gender, and contact details (address, email, and phone number)
• Medical history, medications, allergies, and treatment records.
• Consent forms, before-and-after photographs, and treatment notes
• Payment details and billing information
• Communications with the clinic (emails, messages, or forms submitted online)

We may also collect limited information automatically when you visit our website, such as  your IP address, browser type, or referral source. 

We may use cookies or similar technologies to improve website functionality and user  experience. Cookies help us understand how visitors interact with our site and allow us to  personalise content and marketing. 

You can manage or disable cookies in your browser settings; however, doing so may affect  your browsing experience.

We use your information for the following purposes: 

• To provide, manage, and improve our clinical and aesthetic services.
  To process bookings, payments, and treatment documentation
  To contact you regarding appointments, test results, or follow-up care
  To maintain accurate medical and business records 
  To meet regulatory, professional, and insurance obligations 
  To comply with Australian health, safety, and privacy laws

We will only use your information for the purpose for which it was collected, or for a  directly related secondary purpose that you would reasonably expect. 

We retain personal and medical records for the period required under Australian health  record retention laws and professional guidelines. 

When information is no longer needed, it will be securely destroyed or permanently de identified. 

You may request access to, or correction of, your personal information at any time by  contacting us (see below).

Some third-party service providers we use (such as secure cloud storage or IT platforms)  may store data overseas.

Where this occurs, we take reasonable steps to ensure your information is handled in  accordance with the Australian Privacy Principles.

We take reasonable technical, administrative, and physical measures to protect your  information from unauthorised access, alteration, or disclosure. 

This includes secure EMR systems, password protection, encryption, and staff confidentiality  agreements. 

No system can be guaranteed 100% secure, but we maintain strict protocols to minimise  risk.

You have the right to access the personal information we hold about you and to request  corrections if it is inaccurate or incomplete. 

Requests can be made in writing to hello@cleonclinic.com. Identification may be required to verify your identity before information is released.

If you believe your privacy has been breached, please contact us using the details below. We will investigate your complaint promptly and respond within a reasonable timeframe. 

If you are not satisfied with our response, you may contact the Office of the Australian  Information Commissioner (OAIC): 

Website: https://www.oaic.gov.au 

Phone: 1300 363 992

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies before providing personal information.

We may update this Privacy Policy periodically to reflect changes in our practices or legal  obligations. The most current version will always be available on our website. 

Material updates may be communicated via email or posted notices.

For any questions, access requests, or privacy-related concerns, please contact: 
Aesthetic Medical Partners Pty Ltd trading as CLEON by Dr Brandon 
Email: hello@cleonclinic.com