These terms and conditions apply to all patients booking appointments at Dr Brandon & CLEON by Dr Brandon. By  booking an appointment, you acknowledge and accept the policies outlined below. 

All information provided was accurate at the time of publication; however, treatments,  policies, and pricing may change without prior notice. 

All treatments are tailored to each individual. I may not always be able to provide the  treatment initially enquired about or booked. A thorough medical history, physical  assessment, and discussion will always be conducted before proceeding with any procedure  to determine suitability.

• New patients are required to pay a $100 non-refundable booking fee for their initial  consultation. 
• This fee remains non-refundable, even if treatment is not appropriate on the day.
• The fee may be waived at the discretion of the practitioner. 

• A minimum of 48 hours’ notice is required for cancellations or rescheduling.
• Cancellations made within 48 hours of the appointment will incur a $50 fee
• Cancellations made within 24 hours of the appointment will incur a $100 fee.

Patients who arrive late may not be seen, and a cancellation fee may apply.

Photography and video recording are strictly prohibited within the clinic unless prior  approval has been granted. 

Unauthorised recording or photography of staff, patients, or procedures will result in  termination of the appointment and may lead to refusal of future bookings.

All patients must present a valid photo ID (driver’s licence or passport) at their first visit. Digital ID will only be accepted via the Service NSW app and verified accordingly. Expired IDs  will not be accepted. 

Failure to provide valid identification will result in forfeiture of the booking fee, and the  consultation or treatment will not proceed.

• Procedure costs vary depending on individual needs, the practitioner, materials used, and  technology involved. 
• Prices are subject to change at any time without notice. 
• Payment is required at the time of service and can be made via EFTPOS or credit  card in Australian dollars. 
• Cash payments are accepted; however, no change is provided. If you wish to pay in cash,  you may do so for part of the total amount, with the remaining balance payable via EFTPOS  or credit card.

For safety and sterility, We do not offer portions of serialised products that cannot be  decanted (e.g. syringes of volumising filler or liquid treatments). 

If less product is required than the standard amount, the remaining product will be  discarded, and you will be charged for the full syringe.

Not all patients will be suitable candidates for treatment. 

If I determine that treatment is not appropriate, it will be declined. 

If a psychological assessment (e.g. for suspected Body Dysmorphic Disorder) is required, 
treatment will not proceed until clearance from a qualified professional is obtained. Treatment outcomes cannot be guaranteed, as individual responses vary.

Patients under 18 years of age are eligible only for dermal therapy treatments for specific  conditions such as acne or scarring, or where there is a clear therapeutic  indication. Cosmetic injectables are not performed on minors under any circumstances. 

To maintain a safe and professional environment, children, pets, and accompanying  persons are not permitted in treatment areas. Registered service animals are always  welcome in all areas of the clinic.

Refunds will not be issued for dissatisfaction with results or for change of mind. Medical and cosmetic treatments are not exact sciences, and outcomes may differ from  patient to patient. 

Prepaid treatments and packages are non-refundable, even if unused. In some cases,  prepaid credit may be transferred to another suitable treatment at the practitioner’s  discretion, provided it is clinically appropriate. 

Refunds are not provided where a patient elects not to proceed after services have been  rendered or where treatment outcomes fall within expected clinical variability. Any attempts to threaten, coerce, or intimidate staff for refunds will be escalated to the  relevant authorities.

Payments made via credit card may incur a transaction surcharge, determined at the time of payment.

We make every effort to run on time; however, unforeseen circumstances may occasionally  cause delays. 

Patients who choose to leave before their consultation due to a delay may be refused future  bookings.

Patients must fully disclose their medical history, current medications, and any upcoming  travel, dental work, or vaccinations. 

Withholding information places both the patient and practitioner at risk and may result in  complications or suboptimal results.

Patients must fully disclose their medical history, current medications, and any upcoming  travel, dental work, or vaccinations. CLEON By Dr Brandon uses an AI-powered software program to record and transcribe clinical notes during your consultation and treatment. This allows the practitioner to stay focused on you throughout your appointment, rather than typing or writing notes by hand.

• The software temporarily records audio during your consultation and treatment for the sole purpose of generating a transcript and clinical note. The audio recording itself is not saved or stored — only the resulting written note is retained. Consultation audio recordings are not retained as part of the patient record: after successful transcription the audio is kept only for a short operational window 
• All AI-generated notes are reviewed, edited, and approved by the practitioner before being added to your medical record. The software does not make clinical decisions or replace the practitioner's clinical judgement.

Transcripts and notes are handled in accordance with our [Privacy Policy](/privacy-policy/) and are stored securely.

If you would prefer this software not be used during your appointment, please let the practitioner know beforehand and manual notes will be recorded instead.

By proceeding with your consultation and treatment, you acknowledge and consent to this recording and transcription process.

In the event of a medical emergency, dial 000 immediately. 

The information on this website is for general informational purposes only and should not  replace professional medical advice, diagnosis, or treatment.

Follow-up appointments are generally scheduled two weeks post-treatment, unless an earlier review is clinically indicated (e.g. suspected infection or vascular occlusion).

Clinical photography is required for all treatments as part of medical documentation. These images are used for treatment tracking, medico-legal compliance, and clinical governance. 

All images are stored securely and will not be shared without your written consent. Patients who decline photography cannot proceed with treatment.

Perfect symmetry cannot be guaranteed, as all facial features are naturally asymmetrical. Corrective treatments to improve balance are not complimentary. 

Multiple sessions may be required for optimal outcomes. 

The longevity of results varies between individuals and depends on factors such as lifestyle,  genetics, and healing. 

Consent is obtained for the procedure, not the outcome.

Packages are non-transferable, non-refundable, and must be used within 12 months from the date of purchase.

• We reserve the right to cease the doctor/practitioner–patient relationship at any time and without reason. This may occur if:
• There is disruptive, inappropriate, or abusive behaviour.
• Clinic policies are repeatedly ignored (e.g. late cancellations, no-shows).
• Treatments requested are unsafe, unethical, or medically unsuitable.
• There is a breakdown of trust between the patient and practitioner.
• If this occurs, you will be notified in writing and may be referred elsewhere for ongoing care. 

You agree to indemnify and hold harmless Aesthetic Medical Partners Pty Ltd trading as CLEON by Dr Brandon and Dr Brandon, its affiliates, and representatives from any claims, damages, liabilities, or legal fees arising from your breach of these Terms of Service, violation of any law, or infringement of any third-party rights.

These Terms of Service are governed by the laws of Australia, and any disputes will be  resolved under the jurisdiction of the relevant Australian courts. 

Any updates or amendments to these Terms of Service will be posted on this website. It is your responsibility to review these terms periodically. Continued use of our services following such amendments constitutes acceptance of the revised terms.

We welcome feedback to help improve my services. Complaints should be submitted via email. External complaints can be directed to:

• Australian Health Practitioner Regulation Agency (AHPRA)
• Health Care Complaints Commission (HCCC)

For queries regarding these Terms of Service, please contact: hello@cleonclinic.com

‘Dr Brandon’ and ‘CLEON clinic’ are registered trademark’s in Australia, including all states and territories. 

By booking an appointment at CLEON by Dr Brandon, you confirm that you have read, understood,  and agreed to these Terms and Conditions.